FREQUENTLY ASKED QUESTIONS

: All order inquiries should be sent directly to Marketplace Sellers who will have the most up to date information. You can direct message Sellers on the “My Orders” page in your “Account Profile.”
: The Seller name will be listed on your order confirmation email.
: The Marketplace Seller who listed the item will have the most accurate and most recent status on your shipment.
: You should receive an order confirmation #, as well as an order confirmation email with your order details.

: Please contact the Seller upon any dissatisfaction with your order as return policies vary.

: Standard Shipping is free for all products. Expedited shipping, required for perishable items, will display below the price on the product page and in the Shipping Charges area in the shopping cart.
: This will vary depending on time and day the order is placed as well as the Seller’s individual policies. Albertsons Marketplace prioritizes Sellers who are prompt in processing and shipping customer orders.
: Marketplace services are currently unavailable in Connecticut, Louisiana, Massachusetts, Minnesota, Pennsylvania, South Carolina and Washington.

: Sign in and click on the My Account link at the top of the page. Here you will be able to make changes to your address book, account information, newsletter subscription and payment information.
: Click on the “Forgot Password” link on the sign in page to recover your password.
: Send an email to: cs_marketplace@albertsons.com

: We accept most major credit cards.
: Yes, your credit card information is encrypted and never visible to any order processors or Sellers.

: Send an email to: cs_marketplace@albertsons.com
: If the Marketplace Seller can't help you, send an email to: cs_marketplace@albertsons.com
: Sure! We can be reached at cs_marketplace@albertsons.com

Where is my order?